Point Residence Terms & Conditions

Point Residence will accept your reservation for luxury accommodation and personal lifestyle concierge services subject to the following Terms and Conditions. Reserve now or should you require further information please contact us. We will be happy to assist you.

Rate Inclusions, Terms and Conditions - Private Membership

Point Residence Membership Terms & Conditions

Point Residence (“Point Residence”, “Point Residence Limited”, “PR”, “we”, “us”, or “our”) will accept your reservation for accommodation subject to the following Terms and Conditions.

Exclusive Use

Point Residence is only available for single-party reservation at any given time, guaranteeing complete privacy and exclusivity for guests, regardless of the number of suites booked for your stay or event.

MEMBERSHIP INCLUSIONS

Enjoy VIP status - priority and preferential reservations, subject to availability.

A single point of personal contact and accessibility – no chatbots here!

Exclusive use accommodation and access to all Point Residence condominium-style facilities, including heated salt-water pool, sauna, gymnasium for active relaxers

Fully secured internal car parks x 2, if required

A single party reservation policy ensures complete privacy and independence

For all direct bookings for stays over 7 nights, VIP Airside Assistance and Auckland Airport/Private Jet/Superyacht/Cruise Liner Terminal luxury round-trip private transfers included, if required.

Reasonable requests for complimentary early check-in or late check-out may be accommodated where possible, subject to availability.

Preregistration for early check-in and the purchase of additional nights available at your membership rate

Complimentary unlimited, secure ultra-fast broadband wireless internet service throughout the Residence

Home Studio Wellness Practice - complimentary barre, pilates and yoga mats available for use in-house during your stay, including access to our curated selection of online classes.

Complimentary breakfast, fridge and pantry self-catered welcome staples and provisions from local artisans celebrating health and wellness from New Zealand supplied to your dietary requirements, (organic, sustainable, free-range produce where possible). Special gourmet pantry requests can be arranged, additional charges apply.

A Private Chef-prepared Breakfast/Lunch/Dinner option is also available (additional charges apply), see below*

A hand-picked menu of local "must try" favourites available for take out/delivery as part of our Chef-at-home experience, additional charges apply

Considering our prime Viaduct Harbour location and proximity to the heart of the hospitality precinct, members are encouraged to experience dining options available at a range of award-winning neighbourhood restaurants and eateries

Complimentary mini-bar range, including award-winning New Zealand wine, craft beer, mineral water, fresh juice, barista-quality Nespresso coffee and fine tea selection on arrival. Spirits and any other beverages, if required can be arranged, additional charges apply.

Personal “insider tips” from our lifestyle concierge compiled guest guide showcasing a curated selection of handpicked, authentic Auckland experiences and activities, including assured dining and Chef-at-Home take out recommendations

Personal Lifestyle Concierge service** on hand to take care of your daily valet needs or special requirements. Additional charges apply.

Personal contact and accessibility on-site are complemented with 24/7 online support via our live concierge service.

Exclusive access to discounts at select affiliated retail and lifestyle stores offering up to 20% discount whether you shop in-store or online

Exclusive offers and membership experiences from hand-picked premium brands, including invites to exclusive events to suit your interests

NZ Luxury + Lifestyle e-journal subscription

Generous sized bath and beauty amenities, including the finest local and international ‘star’ brands

Professional Housekeeping Service by mutual arrangement to maximise your privacy (contactless service available)

Fully gated and secure with electronic entry, monitored security, fire alarm and smoke detector systems

For eco-friendly dry-cleaning and specialist cleaning/pressing services, additional charges will apply

All utilities including electricity, water, internet, telephone and Sky TV are included in the rate, with the exception of any national and international telephone charges made from the landline.

Security Safe for personal use

ADDITIONAL BENEFITS

No registration fee

Your membership is tax-deductible for business purposes and transferable, so you can gift part or all of the stay to loved ones, family and friends, or reward your most valuable team players, VIP business associates or key clients with a truly unique stay and the ultimate high-end incentive travel gift.

Built-in flexibility - no cancellation fees, and any unused dates can be accrued to the following year if you need to reschedule your stay for any reason, subject to availability.

PLEASE NOTE:

We have a minimum 2 x Nights stay requirement per stay.

SPECIAL OFFERS & PROMOTIONS

All membership offers and promotions are stand-alone for accommodation bookings only and do not apply to activities or special requests unless stated otherwise.

All membership bookings and promotions cannot be redeemed in conjunction with any other offers or promotions.

The discount will not apply to taxes, fees, credit cards and any other transactional charges.

Membership Package inclusions are non-refundable and cannot be exchanged for other services rendered by Point Residence. Unused portions of selected benefits are non-transferable and non-exchangeable for cash or vouchers.

*PRIVATE CHEF IN-RESIDENCE DINING EXPERIENCES

Engage our Private Chef for the ultimate in-house dining experience at Point Residence - cooked breakfast, lunch, dinner and special catering requirements.

Members can be assured of masterful attention to detail, accented with an elegant, creative touch to appeal precisely to their palate and dietary requirements, be it fine dining, degustation, family-style, shared meals or BBQs, members can indulge without having to leave the comfort of the Residence, dress up or change the moment!

Additional charges apply as follows:

Booking Fee for Private Chef $100.00 plus GST ***
Hourly Rate for Private Chef from $85.00 plus GST per hour.
Hourly Rate for a Senior Waitperson/Butler, if required, from $45.00 plus GST per hour.
Menu Pricing is based on guest preference and style of dining requested, which can range from $85.00 - $300.00 per person plus GST. Vegetarian, gluten-free, paleo, pescatarian and other dietary compliant menus available.
Special Request Beverages will be charged based on consumption

***Rates quoted are in New Zealand Dollars (NZD) and exclude Government Goods and Services Tax (GST of 15%)

GENERAL TERMS & CONDITIONS

Waitlist Policy

If the Residence is unavailable during your requested period, we will give you the first option to be placed on our ‘Waitlist’. In the event that the Residence becomes available for the originally requested dates, rest assured, we will notify you.

Please note that reservations will be accepted on a ‘first come, first served’ basis.

Dietary Requirements & Preferences

We will do our very best to cater to your dietary requirements and preferences for all provisions included in your stay (see below). We use organic, biodynamic and sustainable produce where possible. Please inform us of any special requests, including food allergies, when making your reservation. However, we cannot be held responsible for traces of allergens.

Arrival & Departure

Our check-in time is normally from 2pm onwards and check-out time is by 10am.

Should you arrive earlier or wish to leave later than the times stated above, we will do our best to accommodate your request. If we are unable to do so, we may be able to store your luggage for you for that day. A pre-registration option is available at your membership rate.

Any additional food or beverage requirements for the extended period of your stay can be arranged, upon request (extra charges apply).

Smoking

Point Residence has a strictly non-smoking policy that applies to cigarettes, cigars, vaping & e-cigarettes throughout the Residence.

Ashtrays are provided and smoking is permitted in designated outdoor areas only, away from open windows and doors. We request that members respect our property and neighbours and adhere to this policy at all times.

Should a member or their guests smoke in the Residence and/or residual cigarette or cigar smoke be detected following the departure from the Residence, a specialist cleaning company may be engaged. Point Residence reserves the right to charge such costs and any resulting loss of income to the registered guest.

Alcohol

Alcohol will not be served or made available to intoxicated guests or persons under the age of 18 years under any circumstances.

Drugs

Point Residence has a strict no drugs policy.

Other Restrictions

The following items may not be brought into the Residence:

Pets or livestock
Pillows, bed sheets, duvets or other items of bedding
Any electrical appliances and/or equipment for heating and/or cooking purposes

Member's Visitors

For Health & Safety reasons visitors to the Residence must be registered and are permitted at the Residence’s discretion. The registered member is responsible for the behaviour of all persons/visitors while at the Residence. Any accidental, deliberate, malicious or reckless acts that result in damage to Residence property, requiring specialist cleaning, repair or replacement, will be charged to the registered member. To register your visitors, please email: michael@pointresidence.co.nz

Damage, Breakage & Loss Policy

Any damage/breakage/loss to the Residence and/or Residence property must be reported to the Residence immediately. Please note that any damage/breakage/loss caused to the property or furnishings during your stay could result in costs of repair and/or replacement (including any insurance excess) being charged directly, either fully or partly, to you as the registered member.

Should the Residence be left in an unsatisfactory state following the departure of the member or their guest/s, the registered member will be charged a cleaning fee. An unsatisfactory state may include, but is not limited to, excessive rubbish, excessive uncleanliness, mess or odour, any unhygienic uncleanliness and/or misuse of Residence property, including linen. The evaluation of the Residence’s condition following guest departure and/or factors contributing to an unsatisfactory state shall be deemed at the sole discretion of the Residence.

**Additional Services & Charges

Point Residence provides additional optional services for residents (extra charges may apply). These services and applicable charges include, but are not limited to, the following, by arrangement:

Return of Lost Property/items left behind: cost of courier/postage
Personal Chef & Catering (supplementary to meals included in your stay)
Personal Trainer
Beauty/massage therapists
Private butler
Personal shopping
Personal security
Business services, including photocopying, laptop, tablet, mobile phone, digital camera or USB rental, secretarial and support staff requirements
Eco-Dry-cleaning service
Special floral arrangement and delivery requests
Special scented/non scented candles and room fragrances

Personal Property & Effects

Point Residence may provide luggage storage facilities, used at your own risk. Point Residence will not be held responsible for loss of or damage to luggage or personal belongings and the contents therein (including any valuables, even if we have been advised) during use of storage facilities or during the disposal process, however caused, and you hereby release Point Residence from any liability in respect thereof.

Members are advised to obtain insurance to cover curtailment and loss of luggage, personal effects, damages, and money/valuable belongings.

Please contact us if you require assistance.

Errors and Omissions

Please ensure the accuracy of all information provided/entered during the reservation process, as this is transferred directly into the Residence reservations system and all information provided/entered by you will be assumed to be correct and final. Any errors or omissions will be the responsibility of the person providing/entering the information.

Point Residence will not be responsible or liable for any errors or omissions in the reservation information provided. You must ensure that you check all details of the chosen accommodation and/or travel arrangements (including the rate) at the time of reservation.

Suspension

Point Residence reserves the right to remove and/or confiscate any impermissible items, including illegal and/or restricted items, found in the Residence immediately without notice to you. Point Residence reserves the right to charge you for any costs incurred for taking such action.

Point Residence further reserves the right to ask you to leave the Residence and remove your belongings immediately if we shall, in our sole opinion, deem that you have used the Residence in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to, the Residence, or its premises, staff or any other persons or neighbours or the reputation of Point Residence, without any compensation and/or reimbursement to you.

Point Residence also reserves the right to refuse accommodation to any person(s) without any notice and terminate any reservation without being liable for any refund or compensation for the following reasons:

The reservation has been paid through fraudulent means.

The member or guest/s fails to provide a recognised form of passport identification for each guest when requested.

Privacy & Data Protection

Please refer to our Privacy Policy, which forms part of these Terms and Conditions.

By Appointment Only

Should you wish to visit the property in consideration of an upcoming stay or event, please contact us to schedule an appointment.

Liability Policy & Damages

Point Residence is responsible to provide the services stated in the Reservation Confirmation and according to our full terms and conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.

Point Residence is not in a position to guarantee guest safety against events including, but not limited to, accidents, death, acts of God, flood, riot, theft or even acts of negligence. All activities have inherent risks to health and safety and Point Residence will not be responsible for any eventualities related to any activities or services reserved through this website.

Members are advised to obtain insurance to cover curtailment and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.

Force Majeure

Neither party shall be liable to the other where such liability arises through a circumstance entirely outside the control of that party.

Privacy and Cookie Policy & Website Terms and Conditions of Use

This/These Terms & Conditions of Use & Privacy Policy Agreement (this “Agreement”) is a legal agreement between you and Point Residence (“Point Residence”, “Point Residence Limited”, “PR”, “we”, “us”, or “our”) providing, among other things, the terms and conditions for your use of our website www.pointresidence.co.nz (“website” or “site”).

We make the utilisation of our site, including all information, files, text, images, graphics, software, and any other services or products, available for your use subject to these terms and conditions, which also include any revised terms that we may publish from time to time.

By accessing, browsing, and/or using our site and/or our services on the website, you are deemed to accept this agreement and agree to be bound by these terms and by all terms, policies and guidelines incorporated by reference, while using our site and services. If you do not agree to all of these terms and conditions, we request that you do not use our site.

We may make changes to these terms from time to time, at our sole discretion. Please check them regularly to take note of any changes. Your continued use of our site following the posting of changes constitutes your acceptance of any such changes. This agreement does not in any way alter the terms or conditions of any other agreement you may have with us, our subsidiaries or affiliates. We reserve the right to refuse to engage with any user who violates this agreement.

Website Information

The information in this website is general in nature only. Although every effort has been made to ensure the accuracy of the information contained, Point Residence cannot accept any responsibility for any errors or omissions, and we reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.

Acceptable use of this Website

This site may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of this site or using it to illegally obtain information or services. Users may not send unsolicited email messages (spam) to or through the site or attempt to gain unauthorised access to other computer systems through the site. You agree that you will not use the site in any manner that could damage, disable, overburden, or impair the site or interfere with any other party’s use and enjoyment of the site, including the site owner or other users.

By using this website and paying for your reservation by credit card, you represent and warrant that you are a minimum of 18 years of age and create a legally binding obligation for any liability incurred. You agree that you will be personally and financially responsible for the use of this website and for anyone you have supplied your email login information to or who otherwise has access to or uses your email login information.

Applicable Laws

This site is serviced by Point Residence from New Zealand. Point Residence makes no representation that materials on the site are appropriate or available for use in locations outside New Zealand and does not authorise access to them from territories where their contents are deemed illegal or prohibited.

By accessing this site, you and Point Residence agree that all matters relating to your access to, or use of, this web shall be governed by the statutes and laws of New Zealand, without regard to the conflicts of laws principles thereof. You and Point Residence also agree and hereby submit to the exclusive personal jurisdiction and venue of the Supreme Court of Auckland with respect to such matters.

Copyright

www.pointresidence.co.nz, the Point Residence logo, and/or other information, images and logos referenced in this website are either copyright, trademarks, registered trademarks, or other intellectual property rights and they are the exclusive property of Point Residence trading as Point Residence, Point Residence Limited, Point Residence Luxury Asset and Lifestyle Management Services, Point Residence Property Management or related companies and are protected by New Zealand and international copyright laws. Other product and company names mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.

Disclaimers and Warranties

Point Residence provides this site on an as-is basis and makes no representations of any kind for the operation of the website, as well as for all information, products, materials and services associated. To the extent of permissible law, we disclaim all warranties and representations.

Point Residence is not liable in any way for any damages arising from the use of this site or in any way howsoever caused by or connected with the use of this site. This limitation of liability applies to damages of any kind, including direct, indirect, incidental, punitive, exemplary, special or consequential (including, without limitation, any loss of use, loss of goodwill or loss of reputation), loss of income, profit, data, property and claims by third parties. These limitations will apply whether or not Point Residence, its affiliates or any of their suppliers have been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy.

Point Residence cannot accept any liability, whether as a result of negligence or otherwise, for any loss of any kind that may arise from actions based on the contents of this website, the statements or conduct of any third party on our site or linked to via our site, reliance on content or postings on our site, or any other matter relating to our site or our services, or otherwise arising out of the use of this website. Point Residence does not warrant that any information provided on this website is free from errors, inaccuracies or omissions.

Point Residence makes no warranty that the site will meet your requirements or that the site will be uninterrupted, timely or secure. Point Residence does not warrant that the website will operate error-free or that this website and its server are free of computer viruses or other harmful material. If you use this website and your equipment is in need of servicing or replacement or if you lose data or experience any problems, Point Residence will accept no responsibility or liability for any damage, losses and costs you may suffer or incur in any circumstances. Point Residence does not warrant against illegal or unauthorised access to or alteration of your transmission or data via this website.

The use of this website is at your own risk.

Security of your Personal Information

Point Residence strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect any personal data you may choose to share with us via the site, from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

Your personal information is never shared outside of the company without your permission, except under the conditions explained below. Your information may be stored and processed in New Zealand or any other country where Point Residence, its subsidiaries, affiliates or agents are located.

Use of Cookies

To ensure we are publishing content users need and want, Point Residence collects aggregated site-visitation statistics using cookies. When someone visits our site, a cookie is placed on the user’s device (if the customer accepts cookies) or is read if the user has visited the site previously.

If you choose not to have your browser accept cookies from the Point Residence website, you will be able to view the text on the pages, however you will not experience a personalised visit nor will you be able to subscribe to the service offerings on our site.

Links to Other Websites

Our site may include links to other websites or resources. Point Residence is not responsible for the actions, statements or activities of any other website or service, even if this service is referenced, mentioned or linked to from the Point Residence website. Because these other sites do not belong to us, nor are they maintained by us, we have no control over such sites and resources, and therefore you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. We provide these links for your convenience only but do not monitor or endorse the material on them.

We cannot accept any liability whatsoever and howsoever arising, directly or indirectly, in relation to any such other sites (including, for the avoidance of doubt and not by way of limitation, any inability to access or delay in accessing any such other site), for any damage or loss caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource which you may come across after leaving our site by way of a hypertext link or any other means.

Finally, you acknowledge that such external sites usually have their own terms and conditions, including privacy policies, over which we have no control, and which will govern your rights and obligations with respect to the use of those websites. Point Residence is not responsible for the content or the privacy policies of external websites to which we may link.

Your Contact with Advertisers or Third-Party Vendors

Your dealings with advertisers and third-party vendors found on our site or through our services, including your participation in promotions, the purchase of goods, services, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and the third party. We do not make any representations or warranties with respect to any goods or services which may be obtained from such third parties or any third party website you may access, and you agree that we will have no liability for any loss or damage of any kind incurred as a result of any activities you undertake in connection with the use of or reliance on any content, goods, services, information or other materials available or through such third parties, on our site.

In relation to any goods or services offered by or ordered from third-party providers, you should check with the relevant third-party provider to see whether any warranties are given and whether any exclusions or limitations apply. Point Residence does not act for or represent any third party providers and does not accept any liability in relation to third party providers or for the goods and/or services that they offer or provide, including (but not by way of limitation) for any acts or omissions of third party providers or for any representations or misrepresentations made by them. You should contact any third-party providers direct to request any information or details that you may require.

Language

It is the express wish of Point Residence that these terms and conditions and all related webs have been drawn up in English.

Modifications of Terms of Use

Point Residence reserves the right to modify these terms of use at any time without notice. Point Residence accepts no liability or responsibility as a result of these changes.

Modifications of Services

Point Residence reserves the right to modify any service being offered at any time without notice. Points Residence accepts no liability or responsibility as a result of these changes.

Email for Information

For information about Point Residence products and services, please call us on +64 27 291 0031 or +64 27 291 0032 or email michael@pointresidence.co.nz.

Privacy Policy

Your privacy is important to us. We have developed this Privacy Policy to demonstrate our commitment to ensuring your privacy and to enable you to understand what information we gather, how we use that information and how we correct or change it.

We reserve the right to change this Privacy Policy at any time without notice.

By using this website and acquiring our products and services you agree to our use of your Personal Information in accordance with this Privacy Policy (as amended from time to time).

We are bound by the Privacy Principles contained in the Privacy Act 1993 (New Zealand) (Privacy Act) and nothing in this Privacy Policy is intended to exclude or limit any rights that you may have under the Privacy Act.

The data we hold

Personal Data, most of the data we hold would have been provided by you. This includes but is not limited to:

- Your name, title, gender and date of birth
- Your home address, email address and telephone numbers
- Health information
- Payment information, including credit or debit card number and expiry date;
- Information about your reservation or booking; and
- Information relating to your use of our website

What we use your information for

Unless you have requested otherwise, the information you provide is used by the business, to communicate with you. These may include:

- Providing you with the services and information you have requested
- The promotion of benefits and services available to you
- The promotion of Point Residence Limited
- Distribution of business mailings (e.g. magazines, newsletters)

Data analysis and updating your contact details

To ensure that our communications are relevant to you and your interests, we may use tools that help us track whether the emails we send are opened and which links are clicked within a message. We may also track website visits and use analytical tools, such as Google Analytics, to use this information to improve our website.

Other websites

Our website may contain links to third-party websites. These websites may or may not have privacy policies similar to our own. We recommend that you check any relevant privacy policies or statements before providing your Personal Information to any third party. We have no responsibility for Personal Information provided to third parties or for the policies or practices of third parties. You access any third-party websites at your own risk.

How long is personal data held?

We will keep your Personal Information only for as long as is reasonably necessary, having regard to the purpose of collection and in accordance with applicable legal requirements.

Your right to make changes or ask us to stop using your data

You are in control of your data and have the right to opt-out of all or specific communications types at any point.

You also have the right to request copies of the data we hold about you, to do so please submit a request to manjit@pointresidence.co.nz

If you have a concern about how your data is being handled

If you have any concerns or complaints about the manner in which your Personal Information has been collected or managed by us, please contact us.

We will endeavour to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Privacy Commissioner who may investigate your complaint further. Further information about the application of the Privacy Act can be found at the website of the Privacy Commissioner at www.privacy.org.nz

Changes to the Privacy Statement

In the interests of being transparent, we may amend this Privacy Statement from time to time. Any significant changes to this Policy or to the way we treat your data will be communicated via the Point Residence Limited website.

Cookie Policy

Cookies are text files that are stored on your computer or device. Cookies may be used by us to:

- Remember your preferences and settings;

- Personalise your use of our website;

- Enable us to improve the content, reliability and functionality of our products and services;

- Enable you to use certain services or functionality

- Evaluate the effectiveness of advertising; and Track and understand usage

Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You can set most internet browsers to notify you when you receive a cookie and to give you the opportunity to decide whether or not to accept it. However, in some instances you may be required to accept cookies in order to access our products and services.

Cookies may also be used by advertisers through our website. We have no control over and are not responsible for the use of such cookies or the information that is generated through the use of such cookies.

Further Information

If you have any questions regarding this privacy policy or otherwise need to contact us please get in touch with us at email: michael@pointresidence.co.nz or in writing to the Michael Coutts, Point Residence, PO Box 90079, Victoria Street Mail Centre, Auckland 1142, New Zealand.

Personal Lifestyle Concierge Services Terms & Conditions

Abridged Terms & Conditions

The Contract

A contract shall be deemed to have been made between Point Residence Limited (Point Residence) and the client making the service request (the client) when the client has confirmed requirement for the service required, by sending confirmation communication in the form of an email, letter or signed confirmation of engagement, electronically or manually.

Payment

If applicable, payment must be made within 7 days of an invoice by Point Residence Limited. For some work, a deposit will be required depending on the work requested (specialist items ordered on indent) and the amount being requested by the service supplier.

Point Residence reserves the right to cancel and reallocate services without further notice if the client has not paid their account under these terms & conditions. These terms may be altered by Point Residence where it is necessary for them to pay out in full in advance to secure certain items ordered.

Ownership of any item does not pass until full payment has been made.

Special Offers & Promotions

All offers and promotions are stand-alone for accommodation bookings only and do not apply to activities or special requests, unless stated otherwise.

All bookings and promotions cannot be redeemed in conjunction with any other offers or promotions.

The discount will not apply to taxes, fees, credit cards and any other charges.

Package inclusions are non-refundable and cannot be exchanged for other services rendered by Point Residence. Unused portions of selected benefits are non-transferable and non-exchangeable for cash or vouchers.

Prepayment terms apply prior to your arrival date as per relevant terms and conditions.

Cancellation by Client

Cancellation requests should be made in writing. If items have already been ordered, Point Residence will endeavour to resell the items back to the supplier and seek a refund, however nothing is guaranteed and we will need to observe the contractual terms between parties.

Cancellation by the Supplier

If for any reason whatsoever, a supplier cancels a service request, Point Residence will reimburse or give credit to the client for the full value of any refund received from the supplier.

Liability

In relation to third parties, Point Residence accepts no liability for loss, damage, or injury to any person or their property, howsoever caused. With all arrangements involving a third party, Point Residence acts only as an agent of the client, and so no liability shall be attached to Point Residence in connection with, or arising from, arrangements between the client and of the third party.

Alterations by the Client

In the event, that the client wishes to make alterations to their service request after it has been made and confirmed, they may incur charges or cancellation fees which can vary depending on the request and the relevant suppliers’ booking terms and conditions, together with the cost of the alternative arrangements.

Extras

Any service or goods provided at the request of the client, which are not included in the original service request, shall be invoiced separately and will be due for payment within seven days of the invoice.

Prices

All prices quoted are in NZD and exclude a 15% Government Goods & Services Tax (GST), which will be charged in addition to the quoted price.

Contact Details:

Please direct all enquiries to Michael Coutts - michael@pointresidence.co.nz +64 27 291 0031 or Manjit Kaur - manjit@pointresidence.co.nz +64 27 291 0032

Rate Inclusions - Short Term Vacation Home Rental

Exclusive use accommodation and access to all Point Residence condominium-style facilities, including heated salt-water pool, sauna, gymnasium and fully secured car parks x 2, if required

A single party reservation policy ensures complete privacy and independence regardless of the number of bedrooms booked for your stay

For all direct bookings for stays over 7 nights,VIP Airside Assistance and Auckland Airport/Private Jet/Superyacht/Cruise Liner Terminal luxury round-trip private transfers included, if required. Reasonable requests for complimentary early check-in or late check-out may be accommodated, where possible.

Complimentary unlimited, secure ultra-fast broadband wireless internet service throughout the Residence

Home Wellness Practice - complimentary barre, pilates and yoga mats available for use in-house during your stay, including access to our curated selection of online classes.

Premium French champagne or other preferred beverage on arrival

Breakfast included - complimentary breakfast, fridge and pantry self catered welcome staples and provisions from local artisans celebrating health and wellness from New Zealand supplied to your dietary requirements (organic, sustainable, free-range produce where possible). Special gourmet pantry requests can be arranged, additional charges apply.

Well stocked pantry and fridge provisions, including artisanal cheeses, cold cuts, nibbles and fresh seasonal fruit selection on arrival - starter kit

A Private Chef prepared Breakfast/Lunch/Dinner option is also available (additional charges apply), see below*

A hand-picked menu of local "must try" favourites available for take out/delivery, additional charges apply

Considering our prime Viaduct Harbour location and proximity to the heart of the hospitality and entertainment precinct, guests are encouraged to experience dining options available at a range of award-winning neighbourhood restaurants and eateries

Complimentary mini-bar range, including award-winning New Zealand wine, craft beer, mineral water, fresh juice, barista-quality Nespresso coffee and fine tea selection on arrival. Spirits and any other beverages, if required can be arranged, additional charges apply

Personal “insider tips” from our lifestyle concierge compiled guest guide showcasing a curated selection of handpicked, authentic Auckland experiences and activities, including assured dining and Chef-at-Home take out recommendations

Generous sized bath and beauty amenities, including the finest local and international ‘star’ brands

Professional Housekeeping Service by mutual arrangement

Fully gated and secure with electronic entry, monitored security, fire alarm and smoke detector systems

For eco-friendly dry-cleaning and specialist cleaning/pressing services, additional charges will apply

Fresh floral arrangements throughout the Residence

All utilities including electricity, water, internet, telephone and Sky TV are included in the rate, with the exception of all national and international telephone charges.

A sunny north-west facing light aspect, air conditioning and underfloor heating provides all-year-round climate control and comfort

Security Safe for personal use

International travel adaptors

Curated library of local and international books and magazines

PLEASE NOTE:

We have a minimum 2 x Nights stay.

In the event that you do require a single-night stay, a surcharge is applicable of NZD $402.50 per person for a single-night stay (GST inclusive and non-commissionable).

A holiday season surcharge of NZD $350.00 + GST per bedroom, per night applies to stays between 20 December – 5 January (inclusive) and during New Zealand public holidays

Between 20 December – 5 January, a minimum stay of three consecutive nights is required.

Rates are subject to change without notice and will be subject to confirmation at the time of reservation. However, your rate is guaranteed once you receive a Reservation Confirmation from us.

Special Offers & Promotions

All offers and promotions are stand-alone for accommodation bookings only and do not apply to activities or special requests, unless stated otherwise.

All bookings and promotions cannot be redeemed in conjunction with any other offers or promotions.

The discount will not apply to taxes, fees, credit cards and any other charges.

Package inclusions are non-refundable and cannot be exchanged for other services rendered by Point Residence. Unused portions of selected benefits are non-transferable and non-exchangeable for cash or vouchers.

Prepayment terms apply prior to your arrival date as per relevant terms and conditions.

*PRIVATE CHEF IN-RESIDENCE DINING EXPERIENCES

Engage our Private Chef for the ultimate in-house dining experience at Point Residence for meals not included in the rate (cooked breakfast, lunch, dinner and special catering requirements).

Guests can be assured of masterful attention to detail, accented with an elegant, creative touch to appeal precisely to their palate and dietary requirements.

Be it fine dining, degustation, family-style, shared meals or BBQs, guests can indulge without having to leave the comfort of the Residence, dress up or change the moment!

Additional charges apply as follows:

Booking Fee for Private Chef $100.00 plus GST **
Hourly Rate for Private Chef from $85.00 plus GST per hour.
Hourly Rate for a Senior Waitperson/Butler, if required, from $55.00 plus GST per hour.
Menu Pricing is based on guest preference and style of dining requested, which can range from $85.00 - $300.00 per person plus GST. Vegetarian, gluten free, paleo, pescatarian and other dietary compliant menus available.
Special Request Beverages will be charged based on consumption

**Rates quoted are in New Zealand Dollars (NZD) and exclude Government Goods and Services Tax (GST of 15%)

Rate Inclusions - Mid & Long Term Executive Rental

Exclusive use of the entire Residence

For all direct bookings for stays over 7 nights, VIP Airside Assistance and Auckland Airport/Private Jet/Superyacht/Cruise Liner Terminal luxury round-trip private transfers included, if required.

Complimentary breakfast, fridge and pantry self catered welcome staples and provisions from local artisans celebrating health and wellness from New Zealand supplied to your dietary requirements (organic, sustainable, free-range produce where possible). Special gourmet pantry requests can be arranged, additional charges apply.

Complimentary unlimited, secure ultra-fast broadband wireless internet service throughout the Residence

Condominium style facilities, including heated salt-water pool, sauna, gymnasium and 2 fully secured covered car parks

Practice at home - complimentary barre, pilates and yoga mats available for use in-house during your stay, including access to our curated selection of online classes.

Weekly professional housekeeping services at a mutually agreed time (conactless service available)

Luxury Linen & Bath Robes included

Linen, dry cleaning and specialist cleaning services available, additional charges apply

Utilities including water, internet, telephone, Netflix, Apple TV and Sky TV are included in the weekly rent, with the exception of electricity and all national and international telephone charges, which must be paid by the Tenant/Occupier

Personal “insider tips” from our lifestyle concierge compiled guest guide showcasing a curated selection of handpicked, authentic Auckland experiences and activities, including assured dining and Chef-at-Home take out recommendations

Generous sized bath and beauty amenities on arrival

Fresh floral arrangements throughout the Residence on arrival

Fully gated and secure with electronic entry, monitored security, fire alarm and smoke detector systems

A sunny north-west facing light aspect, air conditioning and underfloor heating provides all-year-round climate control and comfort

Security Safe for personal use

International travel adaptors

Special Offers & Promotions

All offers and promotions are stand-alone for accommodation bookings only and do not apply to activities or special requests, unless stated otherwise.

All bookings and promotions cannot be redeemed in conjunction with any other offers or promotions.

The discount will not apply to taxes, fees, credit cards and any other charges.

Package inclusions are non-refundable and cannot be exchanged for other services rendered by Point Residence. Unused portions of selected benefits are non-transferable and non-exchangeable for cash or vouchers.

Prepayment terms apply prior to your arrival date as per relevant terms and conditions.

Children & Families

We welcome families travelling with teenagers over fourteen years of age. It is the parent/caregiver’s responsibility to actively supervise children while staying at or visiting Point Residence.

In New Zealand, it is against the law to leave children under 14 without making reasonable provisions for their care and supervision. If required, we can arrange a nanny/childminding service (additional charges apply).

Reservations for families or multi-generational groups are taken at the sole discretion of the Residence and special conditions and additional charges may apply. Any additional bed and linen requirements can be arranged on request (additional charges may apply).

Travel Companion & Support Saff Accommodation

Please enquire if additional accommodation is required for travel companions, aides, private chefs and domestic or close protection support staff.

Terms & Conditions - Long, Mid & Short Term

Point Residence Terms & Conditions

Mid & Long Term Stays

All Executive Rentals/Extended Stays will be governed by the terms and conditions of the Residential Tenancies Act 1986, the Residential Tenancies Amendment 2020, The Point Body Corporate Rules and any other relevant terms and conditions.

Special Offers & Promotions

All offers and promotions are stand-alone for accommodation bookings only and do not apply to activities or special requests, unless stated otherwise.

All bookings and promotions cannot be redeemed in conjunction with any other offers or promotions.

The discount will not apply to taxes, fees, credit cards and any other charges.

Package inclusions are non-refundable and cannot be exchanged for other services rendered by Point Residence. Unused portions of selected benefits are non-transferable and non-exchangeable for cash or vouchers.

Prepayment terms apply prior to your arrival date as per relevant terms and conditions.

Short Term Stays

General Terms & Conditions

Exclusive Use

Point Residence is only available for single party reservation at any given time, guaranteeing complete privacy and exclusivity for guests, regardless of the number of suites booked for your stay or event.

Waitlist Policy

If the Residence is unavailable during your requested period, we will give you the option to be placed on our ‘Waitlist’. In the event that the Residence becomes available for the originally requested dates, rest assured, we will notify you.

Please note that reservations will be accepted on a ‘first come, first served’ basis.

Dietary Requirements & Preferences

We will do our very best to cater to your dietary requirements and preferences for all meals included in your stay (see below). We use organic, biodynamic and sustainable produce where possible. Please inform us of any special requests, including food allergies, when making your reservation. However, we cannot be held responsible for traces of allergens.

Included in your stay is the supply of cooked and continental breakfast provisions, seasonal organic fresh fruit selection, well-stocked pantry and fridge provisions, French Champagne, complimentary mini bar range, including award-winning New Zealand wine, craft beer, mineral water, fresh juice, barista quality Nespresso coffee, and fine tea selection on arrival.

Any other special or supplementary meal or event catering and beverage requests can be arranged (additional charges apply).

Car Parking

Complimentary secure on-site covered parking for up to two vehicles can be made available, on request. Any additional parking requirements can be arranged (additional charges apply).

Arrival & Departure

Our check-in time is from 2pm onwards and check-out time is by 10am.

Should you arrive earlier or wish to leave later than the times stated above, we will do our best to accommodate your request. If we are unable to do so, we may be able to store your luggage for you for that day. Late departures must not exceed the arranged extended time, otherwise an additional charge of one night’s accommodation will be applied.

Any additional food or beverage requirements for the extended period of your stay can be arranged, upon request (extra charges apply).

Special Offers & Promotions

All offers and promotions are stand-alone for accommodation bookings only and do not apply to activities or special requests, unless stated otherwise.

All bookings and promotions cannot be redeemed in conjunction with any other offers or promotions.

The discount will not apply to taxes, fees, credit cards and any other charges.

Package inclusions are non-refundable and cannot be exchanged for other services rendered by Point Residence. Unused portions of selected benefits are non-transferable and non-exchangeable for cash or vouchers.

Prepayment terms apply prior to your arrival date as per relevant terms and conditions.

Smoking

Point Residence has a strictly non-smoking policy that applies to cigarettes, cigars, vaping & e-cigarettes throughout the Residence.

Ashtrays are provided and smoking is permitted in designated outdoor areas only, away from open windows and doors. We request that guests respect our property and neighbours and adhere to this policy at all times.

Should a guest smoke in the Residence and/or residual cigarette or cigar smoke be detected following the departure of the guest, a specialist cleaning company may be engaged. The Residence reserves the right to charge such costs and any resulting loss of income to the registered guest.

Alcohol

Alcohol will not be served or made available to intoxicated guests or persons under the age of 18 years under any circumstances.

Drugs

Point Residence has a strict no drugs policy.

Other Restrictions

The following items may not be brought into the Residence:

Pets or livestock
Pillows, bed sheets, duvets or other items of bedding
Any electrical appliances and/or equipment for heating and/or cooking purposes

Guests’ Visitors

For Health & Safety reasons visitors to the Residence must be registered and are permitted at the Residence’s discretion. The registered guest is responsible for the behaviour of all persons/visitors while at the Residence. Any accidental, deliberate, malicious or reckless acts that result in damage to Residence property, requiring specialist cleaning, repair or replacement, will be charged to the registered guest. To register your visitors, please email: michael@pointresidence.co.nz

Damage, Breakage & Loss Policy

Should the Residence be left in an unsatisfactory state following the departure of the guest, the registered guest will be charged a cleaning fee. An unsatisfactory state may include, but is not limited to, excessive rubbish, excessive uncleanliness, mess or odour, any unhygienic uncleanliness and/or misuse of Residence property, including linen. The evaluation of the Residence’s condition following guest departure and/or factors contributing to an unsatisfactory state shall be deemed at the sole discretion of the Residence.

Additional Services & Charges

Point Residence provides additional optional services for residents (extra charges may apply). These services and applicable charges include, but are not limited to, the following, by arrangement:

Return of Lost Property/items left behind: cost of courier/postage
Personal Chef & Catering (supplementary to meals included in your stay)
Personal Trainer
Beauty/massage therapists
Private butler
Personal shopping
Personal security
Business services, including photocopying, laptop, tablet, mobile phone, digital camera or USB rental, secretarial and support staff requirements
Eco-Dry-cleaning service
Special floral arrangement and delivery requests
Special scented/non scented candles and room fragrances

Personal Property & Effects

Guests are advised to obtain insurance to cover curtailment and loss of luggage, personal effects, damages, and money/valuable belongings.

Please contact us if you require assistance.

Errors and Omissions

Suspension

The reservation has been paid through fraudulent means.

The guest is not or cannot prove that he/she is the person named in the Reservation Confirmation.

The guest fails to provide a recognised form of passport identification for each guest when requested.

Privacy & Data Protection

Please refer to our Privacy Policy, which forms part of these Terms and Conditions.

By Appointment Only

Should you wish to visit the property in consideration of an upcoming stay or event, please contact us to schedule an appointment.

Liability Policy & Damages

Guests are advised to obtain insurance to cover curtailment and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.

Force Majeure

Neither party shall be liable to the other where such liability arises through a circumstance entirely outside the control of that party.

Reservation Confirmation & Payment Structure - Long, Mid & Short Term

Long Term Rental Reservation Confirmation

All long term rentals over 28 days (29 nights+) will be governed by the Residential Tenancies Act 1986 and the Residential Tenancies Amendment Act 2020 where relevant.

In order to confirm and guarantee your reservation, regardless of payment method, we require a 4 week bond (which will be lodged with Tenancy Services) and a payment of the first two weeks' rental. Subsequent rental payments will be made every two weeks in advance until the conclusion of the tenancy.

Point Residence can ask tenants/occupiers to pay a bond prior to moving into the property.

The bond is money held by Tenancy Services that could cover:

- unpaid rent

- damage to property

- any claim(s) relating to the tenancy.

Tenants/occupiers who have looked after the property, paid rent in full, and paid any amounts owing should get a refund of their bond when the tenancy ends.

Payment

All accounts must be settled directly with Point Residence in New Zealand Dollars prior to the end of tenancy.

Point Residence accepts the following forms of payment:

Most major credit cards, including American Express, Visa, MasterCard and

Diners Club

Eftpos, Bank Direct Credit & Cash

A payment processing fee/surcharge of 3% will apply if you are settling your rental account with a credit or debit card. The final amount for payment will be shown in New Zealand Dollars and will be charged to your credit/debit card at the amount shown or converted to your local currency by your credit/debit card company. Point Residence is not responsible for currency conversion rates and therefore any questions regarding currency conversion must be directed to your credit/debit card company.

Point Residence does not accept payment of account by cheque.

Payment Schedule

Reservation confirmation Four weeks' bond & two weeks'

rental in advance

14 Days after commencement of stay Additional two weeks' rental

paid fortnightly

Additional activities and approved expenses Settled in full prior to departure

Special Offers & Promotions

All offers and promotions are stand-alone for accommodation bookings only and do not apply to activities or special requests, unless stated otherwise.

All bookings and promotions cannot be redeemed in conjunction with any other offers or promotions.

The discount will not apply to taxes, fees, credit cards and any other charges.

Package inclusions are non-refundable and cannot be exchanged for other services rendered by Point Residence. Unused portions of selected benefits are non-transferable and non-exchangeable for cash or vouchers.

Prepayment terms apply prior to your arrival date as per relevant terms and conditions.

Short Term Reservation Confirmation

In order to confirm and guarantee a reservation, regardless of payment method, we require a valid current credit card number with an expiry date that has validity beyond your date of departure from Point Residence.

On our confirmation of your reservation, a deposit of 25% of the total amount will be charged to your credit card in order to hold your reservation.

Should you wish to make payment via an alternative method, we must be notified at the point of reservation. The balance of the total confirmed spend must then be pre-paid in full into the Residence’s account thirty days prior to arrival (or pre-paid prior to your arrival, for reservations made within 30 days of arrival date) so as to secure your booking.

Regardless of payment method, the credit card details provided must remain valid throughout your stay at the Residence.

Once your reservation payment has been successfully completed, a Reservation Confirmation will be sent to your email address, as provided to us. If you do not receive your Reservation Confirmation within 24 hours from the time of booking, please contact us.

Payment

One account per reservation would be appreciated.

You may be required to provide a credit card imprint at the time of check-in as security for any extra charges you may incur while at the Residence.

All accounts must be settled directly with Point Residence in New Zealand Dollars prior to departure.

Point Residence accepts the following forms of payment:

Most major credit cards, including American Express, Visa, MasterCard and

Diners Club

Eftpos, Bank Direct Credit & Cash

A payment processing fee/surcharge of 3% will apply if you are settling your account with a credit or debit card. The final amount for payment will be shown in New Zealand Dollars and will be charged to your credit/debit card at the amount shown or converted to your local currency by your credit/debit card company. Point Residence is not responsible for currency conversion rates and therefore any questions regarding currency conversion must be directed to your credit/debit card company.

Point Residence does not accept payment of account by cheque.

Payment Schedule

Reservation confirmation 25% deposit of total amount*

Within 30 days prior to arrival Remaining balance charged

Additional activities and approved expenses Settled in full prior to guest departure

Special Offers & Promotions

All offers and promotions are stand-alone for accommodation bookings only and do not apply to activities or special requests, unless stated otherwise.

All bookings and promotions cannot be redeemed in conjunction with any other offers or promotions.

The discount will not apply to taxes, fees, credit cards and any other charges.

Package inclusions are non-refundable and cannot be exchanged for other services rendered by Point Residence. Unused portions of selected benefits are non-transferable and non-exchangeable for cash or vouchers.

Prepayment terms apply prior to your arrival date as per relevant terms and conditions.

Cancellations & Revisions - Long, Mid & Short Term

Mid & Long Term Rental Cancellations & Revisions

Cancellations affect us greatly due to our boutique nature and the exclusive use of our Residence. A cancellation charge may be imposed if you cancel all or part of your reservation at Point Residence. A revision or change in the length of stay or dates of your tenancy will be considered a partial or total cancellation, as applicable, of the initial reservation and is therefore subject to our cancellation terms.

All cancellations must be made in accordance with the Residential Tenancies Act 1986 and the Residential Tenancies Amendment Act 2020, regardless of circumstances.

Special Offers & Promotions

All offers and promotions are stand-alone for accommodation bookings only and do not apply to activities or special requests, unless stated otherwise.

All bookings and promotions cannot be redeemed in conjunction with any other offers or promotions.

The discount will not apply to taxes, fees, credit cards and any other charges.

Package inclusions are non-refundable and cannot be exchanged for other services rendered by Point Residence. Unused portions of selected benefits are non-transferable and non-exchangeable for cash or vouchers.

Prepayment terms apply prior to your arrival date as per relevant terms and conditions.

Fixed Term Tenancy

A fixed term tenancy is for a set amount of time (it has a specific start and end date) and can only be altered/varied by mutual agreement between all parties. Any such agreement should be in writing and include what’s been agreed to. Point Residence may charge a fee for ending the fixed term tenancy early to cover costs incurred.

Please contact us directly regarding any request for alterations or variations to the fixed term tenancy in writing:

Email address: michael@pointresidence.co.nz

Periodic Tenancy

A periodic tenancy is one that lasts until the tenant or occupier wants to leave or Point Residence requests that they wish to conclude the tenancy.

The tenant or occupier must give at least 28 days written notice to end a periodic tenancy, unless Point Residence agrees to a shorter period. Any such agreement should be in writing and include what's been agreed to.

If Point Residence gives the tenant written notice to end the tenancy and the tenant wants to move out sooner, the tenant must still give Point Residence 28 days’ written notice.

Please contact us directly regarding any alterations or variations to the terms of the periodic tenancy in writing:

Email address: michael@pointresidence.co.nz

We encourage our guests to secure travel insurance to protect against unexpected changes to travel plans for all members of your party.

It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs and that you have the necessary Visitor Visa or Electronic Travel Authority, (ETA).

New Zealand’s borders may be currently closed to many travellers to help stop the spread of COVID-19 and some arrivals may be required to undergo either managed isolation or quarantine for at least 14 days.

It is your responsibility to check the current New Zealand Immigration website for all travel requirements including pre-arrival COVID testing, managed isolation and vaccination passports. https://www.miq.govt.nz/

In the unlikely event that Point Residence must cancel or amend a reservation, we may be able to offer an alternative or provide a refund, depending on availability and at the sole discretion of the Residence.

Short Term Cancellations & Revisions

Cancellations affect us greatly due to our boutique nature and the exclusive use of our Residence. A cancellation charge may be imposed if you cancel all or part of your reservation at Point Residence. A revision or change in the length of stay or dates of your reservation will be considered a partial or total cancellation, as applicable, of the initial reservation and is therefore subject to our cancellation terms. All cancellations must be made in accordance with our terms, regardless of circumstances.

Our cancellation policy (not applicable to COVID-19 Special Cancellation Terms shown below):

Outside 90 days before arrival 25% deposit is refunded in full

90 – 31 days before arrival 25% deposit is non-refundable

Less than 31 days before arrival Full charge is incurred

Special Offers & Promotions

All offers and promotions are stand-alone for accommodation bookings only and do not apply to activities or special requests, unless stated otherwise.

All bookings and promotions cannot be redeemed in conjunction with any other offers or promotions.

The discount will not apply to taxes, fees, credit cards and any other charges.

Package inclusions are non-refundable and cannot be exchanged for other services rendered by Point Residence. Unused portions of selected benefits are non-transferable and non-exchangeable for cash or vouchers.

Prepayment terms apply prior to your arrival date as per relevant terms and conditions.

For all reservations, there is no refund for early check-out. Should the guest depart earlier than the reserved date, this will not result in a refund unless the Residence is able to re-let the reserved accommodation. The guest accepts to have their credit card charged in the event of any cancellation.

Any revisions to your reservation, including but not limited to a change in the length of stay or dates of your reservation, are subject to the availability of Point Residence and may result in a rate change.

Please contact us directly regarding any cancellations in writing:

Email address: michael@pointresidence.co.nz

We encourage our guests to secure travel insurance to protect against unexpected changes to travel plans for all members of your party.

Point Residence Terms & Conditions

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